FAQs

Here you’ll find the answers to our frequently asked questions, but feel free to reach out to us if you need additional help.

What is PIE?

Principles for Interfaces and Experiences (PIE) is a design system made up of components, patterns, documentation and code. It allows us to build consistent products and high quality design solutions across the organisation.

Using these pre-built, reusable assets we can enhance the speed at which our teams work while maintaining the alignment between their products.


What is the goal of PIE?

We want to make our products awesome by making modern, accessible, flexible and reusable components. And help our teams work faster and more efficiently, to let them focus on solving new problems instead of rebuilding the same assets; for more information please visit What is PIE.


What if PIE doesn’t fulfill our team’s requirements?

PIE should always be there for you. To achieve this, we want to make sure we understand what you’re trying to achieve and how we can help you achieve it.

We’re always committed to review our Core Components if there are changes and suggestions that might benefit your team (as well as others).

Keep in mind that you can always contribute directly to PIE Business Area libraries. With our support, you’ll be able to add or amend components, while we keep an eye on the quality and consistency of the user experience.

Please check our contributing guidelines for Designers and Engineers for more information on how you can collaborate with us.


How do I get started with PIE?

We are here to help you get set up! Please check Designers and Engineers to get started with PIE, or reach out directly if you just want to start a conversation about how PIE can help you or your team.


I found a bug. How do I report it?

First, make sure the problem is reproducible. Once confirmed, send us a bug report using the Report defect workflow in the #help-designsystem Slack channel (JET employees only).


I need a new icon. How do I add it?

All new icons requests should be submitted through the icon request form. Please read the Contact Us page for more information on how to contact us directly with an icon request.

Please keep in mind though that if there’s a similar icon already in use, we will suggest you to use that instead.


I need a new component. How do I request it?

If you need a new component built, please check the processes we’ve outlined in our support guidelines for Designers and Engineers. You can also use the Request help workflow in the #help-designsystem Slack channel (JET employees only) and we’ll help you choose the right support model for you or your team.


How can I contribute?

If you have new ideas for components, patterns or general UI improvements for your products, you can certainly contribute. Please check our contributing guidelines for Designers and Engineers for more details.


I couldn’t find an answer to my question

If you couldn’t find the answer to your question, please contact us directly.